First, get the itemized bill
What you initially receive is usually a summary statement: totals by category, not by procedure. To audit the bill, you need the itemized bill. Request it in writing from the hospital's billing department. For facility charges, this is typically a UB-04 form. For physician charges processed separately, it's typically a CMS-1500 form.
Hospitals must provide this on request, usually within 30 days, and often free of charge.
What you'll see on a UB-04
- Revenue code — a 4-digit code identifying the department (e.g. 0450 for emergency room, 0250 for pharmacy, 0300 for labs).
- Description — plain-English line item (“CT HEAD W/O CONTRAST”).
- HCPCS/CPT code — the specific procedure code. CPT 70450 is “CT head without contrast”. This is the code the insurer prices against.
- Service date — when the procedure was performed.
- Units — how many times the service was billed.
- Total charges — billed amount for this line.
The audit pass
Work down the itemized bill and flag each line:
- Same code, same day, same unit count? Duplicate charges are the most common error.
- Units match reality? A blood test billed with 3 units when one draw happened is an overcharge.
- Service codes match the care you received? Compare against your discharge summary or notes.
- ER E/M level plausible? CPT 99281–99285 levels must match complexity. A 99285 (highest) for a simple sprain is upcoding.
- Supplies bundled or unbundled? Basic kits, trays, and bandages should be bundled with the procedure, not line items.
- Room & board unit count matches length of stay? A 2-night stay billed as 3 nights is an overcharge.
- Charges for standard supplies like gloves or gowns? These should rarely appear as separate line items for inpatient care.
Compare against the EOB
Once you've identified suspicious lines, cross-check against your EOB. The insurer's claim processing may have caught some errors the hospital hasn't. Look for denied lines or adjustments.
Compare against a fair price
Tools like Healthcare Bluebook, the CMS Physician Fee Schedule, and the hospital's own public chargemaster give you benchmarks. A charge 3–10× the Medicare rate for the same CPT, in the same area, is worth a conversation.
When to bring in help
For bills over about $10,000 or complex inpatient stays with dozens of codes, a medical billing advocate (often works on contingency) or a healthcare attorney can be worth it. For most outpatient bills, a careful self-audit plus a written dispute is enough.
Fix My Bill automates most of this audit pass — but you still need a clear discharge summary and an itemized bill. Decision-support only; verify with the provider before disputing.